(only applicable to purchases made online at www.thathealthshop.com)
General Shipping Information
That Health Shop takes great pride in shipping to you in the safest and most timely option available. Orders are processed and dispatched within 2 business days of being received, and arrive approximately 2 - 5 working days from dispatch. (There may be delays in shipping fulfillment during this Covid19 Season, we seek your patience and understanding).
Orders above $79 (after discounts, if applicable) are eligible for free shipping.
A re-delivery charge of $10 will be imposed for failed delivery attempts.
Orders below $79 will be liable for a $4.99 shipping fee which will be imposed upon checkout. Delivery will be made via Qxpress/Ninjavan or our own fleet. You will be updated on the mode of shipment within 3 working days. Please contact us should you not receive a notification by then.
Alternative Shopping Platforms
Selected products are also listed on the following e commerce sites.
That Health shop @ Lazada That Health Shop @ Shopee That Health Shop @ Qoo10
Phone Order/Urgent Same Day Delivery Requests
Please give our friendly staff a call.
Please contact us for international orders as shipping charges may vary with size and weight.
Shipping will be calculated based on DHLexpress, Speedpost International (EMS -Singapore Post)'s rates.
OTHER IMPORTANT INTERNATIONAL SHIPPING INFO
Import Taxes You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in you home country. We cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges.
DECLARATION OF VALUE AND PRODUCT DESCRIPTION
Due to International laws, That Health Shop states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.
That Health Shop will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.