top of page
Return & Exchange Policy

If conditions are not met, That Health Shop @ Arcade & Roxy reserves the right to refuse the return/exchange.

  • Conditions for Return & Exchange:​

    • The item is delivered in a damaged condition or is past its expiry date.

    • The item has a manufacturer’s defect.

    • The wrong item is delivered.

  • The item shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

  • We will require the original tax invoice as proof of purchase from

  • For other exchanges based on buyer's reasons, we reserve the right to view as per case basis.

  • All the following policies are not applied to sale or promotional items. All sale and promotional items cannot be returned or exchanged.

  • No refund is given if the exchanged item is of lower value.

  • We are unable to do returns for cash.

  • Please forward all exchange and return queries to

bottom of page